Shipping policy

Order Delivery Options

Shipping Cost
The Customer will be responsible for the shipping costs he/she purchases on the website, as well as for the tax and other obligations that are caused by each order that is requested. All taxes caused by the purchase will be settled from the moment the Customer places his order requested on the website, and therefore may know the exact value to be paid. Unless the customer accepts a substitute product and the price is higher than that of the replaced product, in that case the customer must pay the difference of the same or in case he uses the Delivery Express service and any additional charges are generated. And in case the value of the product to be exchanged is less than the one I buy the difference will be returned in product.
  • The shipping cost for all scheduled home orders will be fixed according to the distance and number of vehicles required for delivery.
  • If the product is collected at the hardware store there will be no additional cost.
 Dispatch of Products
Products purchased through the Famaco Group Website will be subject to the conditions of dispatch and delivery chosen by the user and available on the Website. Orders per purchase will be served by defined time ranges and according to their availability.
The ranges set are:
Order Time                           Freight Hours and Deliveries at The Hardware Stores
8:00 a.m. to 11:00 a.m. Between 12:00 and 3:00 p.m.
Between 1:00 to 4:00 pm Between 4:00 and 6:00 PM
Between 4:00 to 6:00 pm Between 8:00 and 11:00 AM (next day)
 
 Home Delivery Schedule
The time established for delivery will vary according to distance, availability of product/s and vehicles, and this may be between 2 and 8 hours from the time of making your Purchase and that this has been approved by the customer service area at the following schedule Monday to Sunday from 8:00 am to 6:00 pm.
 
Delivery of Products
Grupo Famaco undertakes to make deliveries in the urban area of the city of Comayagua provided that there is reasonable and safe free access for motorists and therefore may refuse to accept an order when the address registered by the Customer is not within the enabled geographical areas and / or coverage indicated. But if you need it in an area other than in the urban area of Comayagua you can request it from customer service.  The products purchased by the Customer will be delivered to the registered address when placing your order, within the times indicated and selected by the user; Once you have met the payment terms, it is very important that the customer provides the exact address of the address to deliver the requested product, if the address is incorrect or outdated, Famaco Group will not be
is responsible for the delivery of the product at your home, if for the aforementioned reasons Grupo Famaco does not deliver your product(s) to the address provided, our customer service agent will send a notification email of the delivery inconvenience and the customer may make his/her withdrawal at the hardware store assigned by Grupo Famaco within 48 hours of notification of inconvenience of delivery, if time passes and the product was not withdrawn the corresponding return will be made, It is noted that Grupo Famaco is not responsible for the reversals that the banks issuing credit and debit card must make, being the only ones responsible for exercising in a timely manner the corresponding reversal. Discounting the value of the costs incurred in transport.
 
Delivery is made at the main entrance of the registered address, the personnel in charge of delivery are not authorized to enter inside the room homes or workplace, however if the customer requires it can be delivered to him as far as he indicates (within the same address or place of work), action that will be taken under risk and supervision of the client and the delivery man.
To deliver the requested product it is necessary that the person who made the purchase- is present at the time of receiving the product and presents his identity card plus an alternate document and his credit or debit card, which proves that I place the order, in case the person cannot be present at the time of delivery must prove at the time of making the purchase to the person who will receive the product and have documents mentioned above.
 
Means of Payment
  • Online payment
This option is valid for debit and credit: Visa, MasterCard and American Express cards
The invoice and link will be sent for the customer to make the payment through BAC Credomatic "Buy Click". The customer must fill in their payment method details and the BAC Credomatic "Buy Click" system will process the payment. Once the payment has been processed, the delivery or delivery of the product is managed.
  • POS payment
As a second option, an Wireless POS is provided to process the payment only under the following means of payment:
Credit: Visa Cards, MasterCard.
Debit: Visa and MasterCard cards.
Payment will be made at the time of delivery of the order, either through on-site service or in-store pickup. Remember to present your ID card and debit or credit card plus an alternate document.
Grupo Famaco will have 2 channels of delivery of orders for "users".
  • Home Delivery: Applies only to the indicated coverage.
  • The customer goes through the hardware store picking up his order.